21 Dec, 2018

Garden Centre Duty Manager

  • Clarenbridge Garden Centre, Galway and Cork
  • Cork, Ireland
Full time Garden Retail Horticulture Management

Job Description

Clarenbridge Garden Centre require a Duty Manager in Cork

General Function:

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

Reporting Relations:

Accountable and Reports to: General Manager

Primary Duties and Responsibilities:

  • Maintains a positive attitude
  • creates an atmosphere of friendliness and fun through flexibility and teamwork
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example
  • Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
  • Makes an effort to learn customer's names and to address them by name whenever possible.
  • Assists customers by: (examples include)
  • Escorting them to the products they're looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Making note of and passing along customer suggestions or requests
  • Performing other tasks in every way possible to enhance the shopping experience
  • Answers the telephone promptly and provides friendly, helpful service to customers who call
  • Determines department goals with General manager
  • Determines weekly work schedule and establishes a daily work plan for the department
  • Inspects signage and displays for quality and quantity of merchandise and prepares stock sheets to order
  • Communicates with employees regarding sales and ideas
  • Handles and satisfies customer issues
  • Extends invoices, posts invoices, and oversees department bookkeeping procedures
  • Rostering and leasing with Galway Team on these matters
  • Analyzes weekly and monthly sales and trends and compares to actual in conjunction with General manager
  • Conducts inventory of the departments and monitor stock levels
  • Plans displays, promotions, and merchandising in conjunction with our visual merchandiser
  • Understands and troubleshoots equipment and ensures maintenance is performed
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress
  • Adheres to company policies and individual store guidelines
  • Reports to work when scheduled and works expected number of hours
  • Maintain and control social media platforms attached to the store
  • Seek out new revenue streams online and through social media platforms

Secondary Duties and Responsibilities:

  • Ensures pricing is consistent and on all products
  • Attend occasional meeting in Galway
  • Fills displays and works in the sales area
  • Unloads trucks, checks in delivered merchandise and places product in the appropriate storage area
  • Performs departmental duties as needed
  • Assists in other areas of store as needed
  • Performs other job-related duties and special projects as required

Supervisory Responsibilities:

  • Instructing
  • Assigning work
  • Reviewing work
  • Planning the work of others
  • Maintaining standards
  • Allocating personnel
  • Coordinating the activities of others
  • Selects new employees and acts on employee problems

Education and Experience:
Three to five years of similar or related work experience.

Physical Requirements:

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to solve practical problems
  • interpret instructions
  • Must have the ability to file, post, and mail materials; copy data from one record to another
  • interview to obtain basic information; guide people and provide basic direction

You can visit our website: Clarenbridge Garden Centre


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